cover-19 delivery keeping safe stay safe

How We Are Keeping Our Team Safe During COVID-19

Mar 30, 2020

We have closed our shop and now are an internet only service. We cannot guarantee 24 hour postage option and have therefore temporarily removed this from the site. We cannot click and collect either, we are offering a courier delivery service only.

Our team members health and safety is paramount and they are working remotely. As a family run business, only Steph & Stu (husband and wife!) who live together are processing orders for delivery. 
What Else Are We Doing To Safeguard:
We are working behind locked doors in the shop, we sanitise the door handles and letterbox on arrival followed by hand washing with soap. We then parcel your orders and stack the boxes by the door. When Mark, our Parcelforce driver comes to collect we open the door for him so he doesn't need to touch it and both being socially distant, we stand back so that he can load his van and off he goes. The packing area is then sanitised ready for the next day. We use hand sanitiser when getting back into our van, and then thoroughly wash our hands as soon as we get home. We hope by explaining our process this puts your mind at rest that the safety of our people and those around us is our top priority. 
Social Distancing for your Delivery:
On delivery of your parcel a signature is normally required however at this time Parcelforce have changed their policy: 

"In order to protect both our people and customers, as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures.  Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery.  This will apply to all deliveries that normally require a signature."

Thank you for your understanding and support at this time

Stay safe,

Steph & Stu  

Thank you COVID-19 chalkboard

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