Collection: The Essential Info

Coronavirus Update 6 November:

Our physical shop is currently shut due to lockdown. We are still delivering nationwide via courier on a 24 hour (working day) service.

We are working hard to continue our brilliant customer service and aim to dispatch online orders the arrive before 12pm on the same day whenever possible

Delivery is via DHL and they are currently taking 1 working day to deliver in most areas. No signature is required as they can geo-tag the location for safety and contactless delivery. 

We have a "click & collect" option for locals that wish to buy online and collect in store. Simply select "collect in store" at checkout, you will receive an email when your parcel is ready. Collections are 10am-2pm Wednesday & Friday. Please phone the shop on arrival and we will leave your order on the doorstep for a contactless collection. 

We are also offering a local delivery service, free delivery is available for order over £25 for SP9, SP10 & SP11 postcodes. Please select local delivery at checkout. If you aren't going to be in please leave a note of where your safeplace to leave it is. These doorstep deliveries will be undertaken by Stu or Steph. 

Thank you for your understanding, patience and support at this time

Stay safe,

Steph & Stu  

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Delivery times & costs

We aim to despatch items the same day, however for standard delivery please allow 4 working days for your items to arrive to avoid any disappointment. We work with Parcelforce & DHL so at busy times (read Christmas!) please bear with us. All items are tracked for security and if you provide a mobile telephone number you will receive text updates on your delivery.

  • Orders over £150 FREE
  • Standard UK delivery £5.95 (24 hour)
  • Northern Ireland, Highlands & Islands £9.95
  • Collection from our shop, FREE 
  • Furniture delivery, please email for quotation
  • International delivery, please email for a quotation 

In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.

Collection

You can order and pay for your items online and then collect in store just select the "click and collect" option at checkout to remove postage costs.

We are open 12-4pm Tuesday to Saturday. Parking is easy at either the Town Mills car park (behind Wilco) or there is a loading bay and two 15 minute spaces outside of Sainsbury's on Bridge Street if you need to dash and go! 

Packaging 

We do aim to re-use and recycle packaging as much as possible in order to be friendly to the environment and also to keep the costs down of our products and services. Please don't be surprised if some of the packing is re-purposed. 

Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email shop@ladida-andover.com

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Send to: Returns, La Di Da Interiors, Rear of 34 Bridge Street, Andover, Hampshire SP10 1BW

If you need some help or have any questions please contact us on 01264 366200 and we are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The purchaser is responsible for the cost of returning goods.

Discounts

We believe in pricing fairly and are competitive as we can be as a small family run business with a traditional retail premises. In order to encourage people to shop locally within Andover and support the town we have teamed up with the Lifestyle Card 

We are delighted to be part of both the Defence Discount Service which is the official MoD discount service for the Armed Forces, Veterans and Armed Forces Community.

As well as the Blue Light Card the discount service for the Emergency Services, NHS and Armed Forces.

We run a rewards points system for our loyal repeat customers, sign up to the VIP club to start collecting!

VAT number 316 9607 86

Company number 10922320

Why choose us?

  • Personal shopping services

  • Quick delivery times

  • Stocked with life's little luxuries

  • Unique selection of gifts