The boring bits

 

Delivery times & costs

We aim to despatch items the same day, however for standard delivery please allow 5 working days for your items to arrive to avoid any disappointment. We rely on couriers and the Royal Mail so at busy times (read Xmas!) please bear with us.

  • Up to £34.99 = £4.00
  • £35.00 - £59.99 = £6.50
  • £60.00+ FREE
  • Collection from our shop = FREE

In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.

Collection

You can order and pay for your items online and then collect in store. We are open 10.00-5.30 Tuesday to Friday & 10-5 on Saturday. Parking is easy at either the Town Mills car park or there is a loading bay and two 15 minute spaces outside of Sainsbury's if you need to dash and go! 

Packaging 

We do aim to re-use and recycle packaging as much as possible in order to be friendly to the environment and also to keep the costs down of our products and services. Please don't be surprised if some of the packing is re-purposed! 

Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email shop@ladida-andover.com

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If you need some help or have any questions please contact us on 01264 366200 and we are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The purchaser is responsible for the cost of returning goods.