Lockdown 3 update: Suspension of click and collect
As a small, local retailer we are always looking to offer the best service to our customers. We have listened carefully to the clear change in tone and emphasis of the views and information on the pandemic shared by the UK's government in recent days, alongside the changes that major retailers such as John Lewis have implemented.
Whilst the formal guidelines haven’t changed, we feel it’s in the best interest of our customers, the local community and our family to immediately suspended the click and collect option for orders, in order to reduce social contact and boost safety measures. If you are a customer with an existing order awaiting collection, we will in in touch with you directly today (13th January).
We are still offering contactless nationwide delivery via courier and doorstep local delivery for SP9, SP10 & SP11 postcodes. In light of this change we have reduced our local delivery rates. Orders over £30 will be delivered free of charge and just £2 for delivery on orders under £30.
We hope you understand and respect our decision, it is not one that we have made lightly. We would like to thank you for your continued support and custom. Each order placed helps us to survive this challenging time.
Stay home and stay safe
Steph & Stu